IT & ITES Project Outsourcing
Novice Technologies’s vast industrial knowledge and experience in process provides focus in the core areas of company by improving the efficiency overall and giving the necessary competitive advantage. Our IT/ITES process help streamline operations through practice, insight and from working on numerous processes over the years. Every single process is given a deep thought and greater independent thinking. All the processes that are integrated within the enterprise are carried out by experienced individuals and backed with strong analytical and critical thinking that helps in the successful completion of the IT/ITES process.
Situated in one of the best IT/ITES delivery destination, we have helped many organizations find the much needed competitive edge. The ITES services businesses increases productivity drives greater cost benefits with strategic capability to meet market demands. Clients have profited from the customized & relevant insights tailored for individual business departments. Our success has always come by staying informed of the competitors, markets and suppliers with wide range of IT/ITES services. Our customized services are an asset that enhance value to your business and go beyond the obvious to deliver results.
Novice’s solutions for the IT/ITES industry enable companies and their customers to benefit from an integrated IT and communication infrastructure, through higher efficiency and effectiveness. With its experience and domain expertise, particularly in the contact center technology space, Novice is poised to meet the challenges of contact center technology deployments. Novice has the capabilities to manage contact centers ranging from small captive establishments to large outsourcing centers, BPOs and IT/ITES’s. It is equipped with a deep understanding of the various technological and operational nuances required to run a contact center.
Novice offer’s best-of-breed solutions for inbound, outbound, multimedia, social media management, interactive voice and video services, unified reporting, work force management, call recording – compliance and quality management solutions. Going beyond the role of a technology partner of choice for our customers, Novice scales up all the way as our customer’s experience partner, especially in the contact center world. We help our customers deliver world-class services, whether inbound or outbound, ranging from voice, email, chat, messaging, interactive voice and video services, reporting and analytic s. Novice helps contact centers grow across geographical boundaries by setting up robust and resilient voice and data networks across the globe. We adopt new technologies such as SIP, and help it integrate with applications across networks.